Sitter Select – Terms and Conditions

Sitter Select recommends a minimum of 5 calendar days notice when booking a sitter.  This gives the Sitter Select team ample time to secure a sitter for your family.  However, we know last minute needs happen and we will do our best to fulfill the sitting needs of your family. Booking a sitter via email or online are acceptable methods for booking sitters. Please note babysitting projects are a minimum of 3 hours. If a sitting project is booked for less than 3 hours, you will be billed for 3 hours as per the minimum requirement.

Using a sitter from our service privately and not booking through Sitter Select, you will be charged a finders’ fee of 13% of the time selected or $2500, whichever sum is greater. Please note we are happy to find you a sitter and as per your agreement to this document, you have agreed to use Sitter Select services to continue to book your sitter. If you have a favorite awesome sitter, we will do everything we can to make sure they can work with your family.

Privacy Statement

At Sitter Select we are committed to protecting your privacy. Authorized sitters within the Sitter Select team will only use the information collected from individual customers for Sitter Select jobs only. We constantly review our systems and data to best protect your information. We will not give away or sell your information to anyone.

Payment

All major credit cards and PayPal are acceptable methods of payment. Our terms are payment due in full within three (3) business days from the sitting event. Monies that remain outstanding will incur a late fee of 2% per day until the outstanding balance is paid. We reserve the right to recover any monies remaining on outstanding balances over 30 days with Small Claims Court. In such circumstances you will be responsible for any and all additional fees and or court costs.

Membership Fee

The annual membership fee will invoiced the third time a family uses Sitter Select services. The annual membership is good for twelve months from the date of the third time you had a sitter from Sitter Select in your home.

Cancellation Policy

Minimum of 24 hours’ notice of cancellation required. Notification via email, text, or phone call will be acceptable subject to confirmation by a member of the Sitter Select team. Please note: If a sitter has confirmed for you, by a member of the Sitter Select team and cancellation occurs with less than 24 hours notice- a $50 cancellation fee will be charged.

This also applies to inclement weather.

Inclement Weather

During inclement weather, Sitter Select will do our best to uphold our services. The safety of our sitters is extremely important to us. As responsible business owners in the City of Philadelphia, we take heed of whatever weather conditions and/or warnings are posted.

The 24 hours’ notice/cancellation applies to weather conditions. If public schools, private schools, preschools or day cares are closed and you need a sitter within 24 hours, please note if Sitter Select notifies you we have a sitter for the requested job, you will be billed a $50 cancellation fee.

Booking Fee Policy

These fees are applicable once a booking request has been made with less than 48 or less than 24 hours notice from the desired start of the sitting time.

Less than 48 hours notice booking fee $10.00
Less than 24 hours notice booking fee $15.00

Please note there will be a cancellation fee ($50) for cancelling a booking with less than 24 hours cancellation notice.

Terms of Use

Sitter Select is not liable for Users (parents/families) interaction with any organization and/or individual found on or through the Website or the Service. This includes, but is not limited to, payment and delivery of goods and services, and any other terms, conditions, warranties, or representations associated with such Services. Users agree that Sitter Select is not responsible for any damage or loss incurred as a result of the Services. Sitter Select is under no obligation to become involved in disputes between Users or Sitters of the Service or Website. In the event of a dispute, Users, and Sitters release Sitter Select, its officers, employees, agents, and successors in rights from claims, damages, and demands of every kind, known or unknown, suspected, or unsuspected, disclosed, or undisclosed, arising out of or in any way related to the Services or Website. Users also understand and agree the Sitter Select makes no guarantees, either express or implied, regarding the ultimate compatibility of Members connected with through the
Sitter Select Website or Services.

Termination of Agreements and Refund Policy

No refund shall be offered after our service has been provided. Membership fees will not be refunded. Both the client and Sitter Select have the right to terminate any Service Agreement for any reason, including ending of services that have already begun.

Holiday Rates

Holiday rates apply to the following holidays:

  • MLK Birthday – Monday
  • President’s Day – Monday
  • Good Friday
  • Easter
  • Memorial Day weekend – SAT/SUN/MON
  • 4th of July
  • Labor Day weekend – SAT/SUN/MON
  • Columbus Day – Monday
  • Veteran’s Day
  • Thanksgiving
  • Christmas Eve day/night
  • Christmas Day
  • New Year’s Eve
  • New Year’s Day